Responsible Gambling at CoinPoker
We want gambling to stay what it should always be: a form of entertainment. Our commitment to responsible gambling isn't a box we tick. It shapes how we design our platform, how we train our team, and how we talk to our players. We've built tools, policies, and support pathways that put your wellbeing ahead of any single session.
1. Our commitment to responsible gambling
We take responsible gambling seriously, and that means more than publishing a policy page. Every feature on our platform, from deposit screens to account settings, has been designed with player protection in mind. We work within the standards expected of a properly regulated operator and review our approach regularly to keep pace with best practice across the industry. This isn't a static promise. It changes as player needs change, and we keep listening.
2. Recognising problem gambling signs
Problem gambling doesn't always look dramatic. Sometimes it's quiet; a few extra minutes online here, a skipped bill there, a growing sense of needing "just one more spin" to feel right. Recognising these patterns early makes a genuine difference, both for you and for the people around you.
Some signs are easier to spot than others. We encourage every player to check in with themselves honestly and watch for the following:
- Spending more time or money gambling than originally planned
- Chasing losses with bigger bets
- Borrowing money or using funds meant for essentials
- Feeling anxious, irritable, or low when not gambling
- Lying to friends or family about time or money spent gambling
- Neglecting work, relationships, or hobbies because of gambling
- Gambling to escape stress, boredom, or difficult emotions
3. Self-assessment tools and awareness
Setting a few minutes aside to reflect honestly on your gambling habits can reveal more than you'd expect. We provide self-assessment questions that mirror the tools used by trusted support organisations, giving you a straightforward way to check whether your relationship with gambling needs attention.
Ask yourself the following, and be honest with your answers:
- Do you gamble to escape worry or stress?
- Have you tried to cut back without success?
- Do you feel restless or irritable when trying to stop?
- Have you lied to others about how much you gamble?
- Have you missed work, study, or family time because of gambling?
- Do you need to gamble with increasing amounts to feel the same excitement?
Answering yes to several of these questions is worth taking seriously. Reaching out to our team or a support organisation at this stage can prevent things from escalating further.
4. Deposit limits and budget management
Setting a deposit limit takes seconds, and it's one of the most effective ways to stay in control of your spending. We let you set limits that suit your own circumstances, not a generic figure that doesn't reflect your budget. Once set, these limits apply immediately, and reducing them takes effect straight away. Increasing a limit requires a short cooling-off period, which gives you space to reconsider rather than act on impulse.
We offer the following limit types across your account:
- Daily deposit limits
- Weekly deposit limits
- Monthly deposit limits
- Loss limits over a chosen period
- Wagering limits to cap total stakes
5. Time limits and session controls
Under UKGC-aligned good practice, we give you tools to manage how long you spend on our platform in any given session. You can set session reminders and time-based limits that alert you once a chosen period has passed, helping you stay aware of time rather than losing track of it entirely. These controls sit within your account settings and can be adjusted whenever your circumstances change.
6. Self-exclusion options
It's okay to take a break, and sometimes stepping away completely is the healthiest choice. We offer flexible self-exclusion options designed to suit different needs, whether that's a short pause or something more permanent.
Our self-exclusion tools include:
- Temporary breaks from 24 hours up to six weeks
- Extended self-exclusion periods of six months, one year, or longer
- Permanent account closure on request
- Registration with GAMSTOP, the UK's national self-exclusion scheme
Once self-exclusion is active, we won't send you marketing communications, and reopening an account before the chosen period ends isn't possible. This protects the decision you've made, even on days when it feels tempting to reverse it.
7. Reality checks and account activity alerts
Our platform sends reality check notifications during your session, giving you a clear snapshot of time played and amounts wagered so far. These alerts aren't designed to interrupt your enjoyment; they're there so decisions stay conscious rather than automatic. We also monitor account activity for patterns that might indicate harm, and our team may reach out directly if something looks concerning. This isn't about judgement. It's about making sure nobody slips through unnoticed.
8. Protection of minors and underage access prevention
Every player is different, but one rule never changes: our platform is strictly for adults aged 18 and over. We verify age and identity during account registration using robust checks, and we work with filtering software providers so that parents and guardians can block gambling sites from household devices. We take underage access prevention extremely seriously and will close any account found to belong to a minor without hesitation.
9. Support organisations and professional help
You're not alone if gambling has started to feel like a problem, and reaching out is nothing to be ashamed of. A number of independent, specialist organisations across the United Kingdom offer free, confidential support to anyone affected by gambling harm, whether that's a player or someone close to them.
- National Gambling Helpline (GamCare) — 0808 8020 133, available 24 hours a day
- BeGambleAware — free information, advice, and support for anyone concerned about gambling
- Gamblers Anonymous UK — peer support meetings held across the country and online
- GAMSTOP — the UK's free self-exclusion scheme for online gambling
- Gambling Regulatory Authority of Ireland and equivalent UK bodies — oversight and consumer guidance through the UK Gambling Commission (UKGC)
10. How to contact our responsible gambling team
Setting a limit, requesting self-exclusion, or simply asking a question about our tools starts with a single step: getting in touch with our support team. We've trained our team to handle these conversations with care, discretion, and no judgement whatsoever. Whatever stage you're at, whether you're just curious about our tools or ready to take a break, we're here to help you through it.
CoinPoker is operated under licence from the Anjouan Gaming Authority, Union of Comoros (Licence No. ALSI-202412004-FI1), operated by Precise Interactive Inc. Gambling can be addictive. Please play responsibly and only gamble with money you can afford to lose. If you feel you need support, contact the National Gambling Helpline on 0808 8020 133, free and confidential, 24 hours a day.
18+ only. Please gamble responsibly.