CoinPoker Terms and Conditions
These Terms and Conditions govern your use of our platform and form a binding agreement between you and CoinPoker. By creating an account, you confirm that you have read, understood, and accepted every clause set out below. This agreement sits alongside our Privacy Policy and Responsible Gambling Policy, both of which apply equally to your account.
We operate under a licence issued by the Anjouan Gaming Authority, Union of Comoros, under Licence No. ALSI-202412004-FI1, held by Precise Interactive Inc. This licence permits us to offer casino gaming services to eligible players in the United Kingdom, subject to the restrictions outlined throughout this document. Where UK consumer protection law applies to your use of our services, nothing in these Terms removes any statutory right you hold.
1. General information and legal agreement
This document sets out the rules that apply whenever you access our games, deposit funds, or interact with our support channels. We require every player to accept these Terms in full before an account is activated. No partial acceptance is possible.
We reserve the right to amend these Terms at any time, and we will notify registered players of material changes through our platform or by email. Continued use of our services after such notice constitutes your acceptance of the revised Terms. If you disagree with an update, your only recourse is to close your account before the changes take effect.
2. Account opening and eligibility
Under United Kingdom law, you must be at least 18 years old to register an account with us. Our platform processes age and identity checks as part of standard onboarding, and we reserve the right to request further proof at any stage. Only one account per person, household, or IP address is permitted.
Users are required to provide accurate, current, and complete information during registration. We may suspend or terminate accounts found to contain false details.
Eligibility also depends on your country of residence at the time of play. Where local regulation restricts or prohibits online gambling, we are not able to offer services to residents of that territory, and accounts opened in breach of this restriction may be closed without prior notice.
3. KYC and identity verification
Account verification exists to protect both our players and our platform from fraud, identity theft, and underage access. We require documentation such as a valid photo ID, proof of address, and, where relevant, proof of payment method ownership. Verification requests may occur at registration, before a withdrawal, or at any point we deem necessary.
Failure to provide requested documents within a reasonable timeframe may result in restricted account access. Funds may be held pending successful verification.
We retain the right to decline service to any applicant whose documentation cannot be satisfactorily verified, in accordance with our obligations under applicable anti-fraud and licensing regulations.
4. Account security and password confidentiality
Your security is our priority, but a shared responsibility exists between our systems and your own account practices. We ask that you use a strong, unique password and avoid sharing your login credentials with anyone, including friends or family members.
You are responsible for all activity conducted through your account, whether or not you authorised it, unless you can demonstrate that the breach resulted from a failure on our part. Notify us immediately if you suspect unauthorised access.
We employ reasonable technical safeguards to protect player accounts, though we cannot guarantee complete immunity from external threats. Where a security incident occurs, we will act promptly to investigate and, where appropriate, restore affected accounts.
5. Deposits and account funding
We accept deposits through a range of payment methods displayed within your account dashboard. All deposits must be made using a payment method registered in your own name. Third-party deposits are strictly prohibited and may lead to funds being returned or accounts being suspended.
Minimum and maximum deposit limits apply and are displayed at the point of transaction. Currency conversion fees, where applicable, are the responsibility of the player.
6. Withdrawal procedures and verification
Withdrawals are subject to successful completion of our verification process, and we reserve the right to request additional documentation before releasing funds. Processing times vary depending on the payment method selected, though we aim to action valid requests promptly.
We require withdrawals to be made using the same method used for deposit, wherever technically possible. This measure exists to support our anti-money laundering obligations.
Pending withdrawals may be cancelled by the player before processing is completed. Once a withdrawal has been processed, reversal is not possible, and we accept no liability for delays caused by third-party payment providers.
7. Bonus rules and wagering requirements
Bonus terms are in place because promotional offers carry specific conditions that differ from standard account funds. Each bonus is subject to its own wagering requirement, game contribution rate, and expiry period, all of which are detailed within the relevant promotion page. We encourage you to read these details carefully before opting in.
Bonus funds and any associated winnings may be forfeited where we identify bonus abuse, including but not limited to the use of multiple accounts, coordinated play, or exploitation of specific game mechanics. We reserve the right to restrict or withdraw access to promotional offers for any account showing such patterns.
Wagering requirements must be completed within the stated timeframe. Failure to do so results in the removal of remaining bonus funds and associated winnings from the account balance.
8. Inactive and dormant accounts
An account is considered dormant after a defined period of inactivity, typically twelve months without login or transaction activity. We will attempt to notify you before any dormancy fee is applied, where our policy permits such a fee.
Dormant account funds remain the property of the player. Reactivation is possible by contacting our support team and completing any outstanding verification steps.
9. Game fairness and RNG systems
All games available through our platform operate using independently tested random number generator systems. This means outcomes are determined by certified software rather than manual intervention. We do not guarantee any particular result, frequency of win, or payout outcome.
Game rules, including return-to-player percentages where published, are provided for informational purposes and may vary by title and provider. We work with licensed game studios whose RNG systems meet recognised industry testing standards.
10. Prohibited conduct and fraudulent activity
We maintain a strict policy against any activity that undermines the integrity of our platform or harms other players. Prohibited conduct includes, without limitation, the use of bots or automated software, collusion between accounts, chip dumping, exploitation of software bugs, identity fraud, and any attempt to manipulate game outcomes.
Users must not attempt to access our services through VPNs or proxy tools to circumvent territorial restrictions. Users are required to report any suspected exploit or vulnerability to our support team rather than exploiting it for personal gain.
Where we identify fraudulent or prohibited conduct, we reserve the right to suspend the account immediately, withhold pending withdrawals, void associated winnings, and report the matter to relevant authorities where legally required. Accounts found engaging in money laundering, payment fraud, or chargeback abuse will be permanently closed, and funds may be forfeited in accordance with our policy and applicable law. We take a zero-tolerance approach to multi-accounting, bonus farming networks, and any coordinated attempt to defraud our platform or fellow players.
Repeated or severe breaches of this section may also result in referral to payment providers, licensing authorities, or law enforcement, depending on the nature and scale of the activity involved.
11. Responsible gambling and self-exclusion
Gambling should remain an enjoyable form of entertainment, and we provide tools to help you stay in control. These include deposit limits, time-out periods, and self-exclusion options that can be activated directly from your account settings.
Self-exclusion requests are processed promptly and cannot be reversed before the selected period ends. We will not send marketing communications to a self-excluded account.
If you feel your gambling is becoming difficult to manage, we encourage you to contact GamCare or the National Gambling Helpline for independent support.
12. Complaints and dispute resolution
We want to be clear about how disputes are handled. Any complaint regarding your account, a transaction, or game outcome should first be raised with our support team through the channels listed on our platform.
We aim to resolve complaints within a reasonable timeframe and will provide a written response outlining our findings. Where a resolution cannot be reached internally, you may escalate the matter to an independent dispute resolution body recognised by our licensing authority.
13. Intellectual property rights
All content displayed on our platform, including logos, graphics, software, and game designs, remains the property of CoinPoker or our licensed content partners. Nothing in these Terms grants you ownership rights over this material.
You may not reproduce, distribute, or modify any part of our platform without prior written consent. Unauthorised use of our intellectual property may result in legal action.
14. Anti-money laundering policy
In accordance with our obligations under applicable anti-money laundering regulations, we monitor transactions for patterns consistent with money laundering or terrorist financing. This monitoring applies to deposits, withdrawals, and in-game transfers where relevant.
We require source-of-funds documentation where transaction patterns raise reasonable concern, and we reserve the right to delay or decline withdrawal requests pending review. Accounts suspected of involvement in money laundering will be suspended immediately, and we may be legally required to report such activity to the relevant financial intelligence authorities without informing the account holder.
Our AML procedures are reviewed periodically to reflect updated regulatory guidance and emerging risk patterns. Cooperation with verification requests is mandatory, and refusal to provide requested information may be treated as grounds for permanent account closure.
15. Voluntary account closure
You may close your account at any time by contacting our support team. Outstanding withdrawable balances will be processed in accordance with our standard withdrawal procedure, subject to any pending verification requirements.
Where an account is closed during an active bonus period, any unwagered bonus funds will be removed prior to final balance calculation.
16. Governing law and jurisdiction
These Terms are governed by the laws applicable to our operating licence, without prejudice to any mandatory consumer protections available to you under the law of England and Wales, Scotland, or Northern Ireland, depending on your place of residence. Any dispute not resolved through our internal complaints process or an approved alternative dispute resolution provider may be subject to the jurisdiction of the courts in your country of residence, where such rights cannot be excluded by agreement.
Nothing in this section limits statutory rights that cannot be waived under UK consumer law.
Responsible Gambling Disclaimer
Our services are intended for players aged 18 and over only. Gambling carries financial risk and should be treated as entertainment rather than a source of income. If you are concerned about your gambling habits, free and confidential support is available through GamCare on 0808 8020 133. Please play responsibly.